milbet Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how milbet ("we", "us", "our"), the operator of the online casino and sports betting platform at milbet.biz, collects, uses, stores, and protects the personal data of players and visitors who access our website and services. This Policy applies to all users located in Bangladesh and any other jurisdiction in which milbet operates.

At milbet, we take data privacy seriously. We understand that our players — across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond — trust us with sensitive personal information when they register, deposit funds, and engage with our games. That trust is not taken lightly. We handle every piece of personal data with the same level of care and integrity that we bring to the security of our platform itself.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and milbet. By creating an account or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Data We Collect

milbet collects the following categories of personal data from players and visitors to our platform:

We collect only the minimum data necessary to deliver our services safely and in compliance with applicable requirements. We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

3 How We Collect Data

milbet collects personal data through the following means:

• Direct registration: Information you provide when creating your account, including your name, email address, mobile number, date of birth, and preferred payment method.
• KYC verification: Identity documents you submit in response to our verification requests, including national ID cards, passports, and proof-of-address documents.
• Platform interaction: Data generated automatically as you use the platform — including gameplay activity, betting history, session logs, and account management actions.
• Payment processing: Transaction data received from payment service providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks when you initiate deposits or withdrawals.
• Customer support: Information you provide when contacting our support team via live chat or email, including descriptions of issues and account details shared for identification purposes.
• Cookies and tracking technologies: Technical data collected automatically when you visit milbet.biz. See Section 7 for full details of our cookie practices.
• Fraud prevention systems: Data signals generated by our automated fraud detection and responsible gaming monitoring tools as part of platform security operations.

4 How We Use Your Data

milbet uses your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity and age, manage your preferences, and maintain the integrity of your player profile.
• Service delivery: To process deposits and withdrawals, settle bets, distribute bonuses, and provide access to all games and features on the platform.
• KYC and regulatory compliance: To fulfil identity verification obligations, prevent underage gambling, and comply with applicable anti-money laundering (AML) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account compromise, and any other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, apply deposit limits or session restrictions as requested, and support players who seek to self-exclude.
• Customer support: To respond to queries, resolve disputes, investigate complaints, and maintain records of support interactions.
• Platform improvement: To analyse aggregated and anonymised usage data in order to improve the performance, layout, and features of milbet.biz.
• Marketing communications: To send promotional offers, bonus notifications, and event updates to players who have explicitly opted in to receive such communications. See Section 12 for opt-out rights.
• Legal obligations: To comply with any legal process, court order, or regulatory request that milbet is subject to under applicable law.

5 Legal Basis for Processing

milbet processes your personal data only where a valid legal basis exists. The primary legal bases we rely upon are as follows:

• Contractual necessity: Processing required to fulfil the agreement between you and milbet — including account registration, payment processing, and service delivery — is carried out on the basis that it is necessary to perform the contract you have entered into.
• Legitimate interests: Certain processing activities — such as fraud detection, platform security, responsible gaming monitoring, and analytical platform improvement — are carried out on the basis of milbet's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Some data processing is required in order for milbet to comply with applicable legal obligations, including identity verification, AML checks, and responses to lawful regulatory or law enforcement requests.
• Consent: Where milbet relies on your consent as the legal basis for processing — most notably for marketing communications and non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6 Sharing Your Data

milbet does not sell your personal data. We share your data only with the following categories of trusted third parties, and only to the extent strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC and document verification services receive copies of identity documents you submit to us solely for the purpose of verifying your identity and age.
• Fraud prevention and AML systems: Automated fraud detection and anti-money laundering screening systems may process certain account and transaction data as part of our security infrastructure.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and a pseudonymous player identifier when you launch a game on our platform. They do not receive your name, contact details, or financial data.
• Hosting and infrastructure providers: Our web hosting, database, and cloud infrastructure providers process technical data as part of the operation of milbet.biz.
• Legal and regulatory authorities: milbet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal process.

All third parties with whom we share personal data are required to process it only for the specific purpose for which it was shared, and to maintain appropriate security standards. We do not permit third parties to use your data for their own marketing or commercial purposes.

7 Cookies & Tracking Technologies

milbet uses cookies and similar technologies (including local storage and session storage) to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language and display settings — so that you do not have to re-enter them on each visit.
• Analytical cookies: We use anonymised analytics tools to understand how visitors interact with milbet.biz — including which pages are visited most often and how long users spend on specific sections. This data is aggregated and cannot be used to identify individual players.
• Security cookies: Certain cookies are used as part of our fraud detection and session security systems, helping us identify suspicious login attempts and protect your account.

milbet does not use third-party advertising or retargeting cookies. We do not share cookie data with social media platforms or advertising networks for the purpose of delivering targeted advertisements to you elsewhere on the internet.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the platform. Strictly necessary cookies cannot be disabled via browser settings without impairing your ability to use the site.

8 Data Retention

milbet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active accounts: Personal and gameplay data associated with active accounts is retained for the lifetime of the account and for a period of 5 years following account closure, to enable investigation of any retrospective disputes, fraud claims, or regulatory inquiries.
• KYC documents: Identity verification documents are retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later, in accordance with applicable AML record-keeping requirements.
• Financial transaction records: Records of all deposits, withdrawals, and wagers are retained for a minimum of 5 years from the date of the transaction.
• Support communications: Customer support correspondence is retained for 3 years from the date of the most recent interaction in a support thread.
• Marketing data: Where you have opted in to receive marketing communications, your marketing preferences and contact details are retained until you withdraw consent or for a maximum of 2 years from your last platform activity, whichever comes first.

When data is no longer required for any of the above purposes, milbet will securely delete or anonymise it in accordance with our internal data management procedures.

9 Data Security

milbet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and milbet.biz is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar as confirmation.
• Encrypted data storage: Sensitive personal data — including identity documents and financial information — is stored in encrypted form on secured servers with restricted access.
• Access controls: Access to personal data within milbet is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role, and all access is logged and audited.
• Password security: Player passwords are stored as one-way cryptographic hashes. milbet staff cannot view or recover your plaintext password under any circumstances.
• Intrusion detection: Our platform infrastructure is monitored continuously for unusual activity patterns, potential intrusion attempts, and anomalous data access events.
• Vendor security assessments: Third-party service providers that process personal data on our behalf are assessed for their security practices before being engaged and are subject to ongoing review.

10 Your Rights

As a player and data subject, you hold the following rights in relation to the personal data milbet holds about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You have the right to request a copy of the personal data milbet holds about you, along with information about how it is being processed. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure ("right to be forgotten"): You may request that milbet delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that this right is subject to our legal retention obligations described in Section 8.
• Right to restrict processing: In certain circumstances, you may request that milbet restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us.
• Right to object: You have the right to object to the processing of your personal data where milbet relies on legitimate interests as its legal basis, unless milbet can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where milbet processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

milbet will acknowledge all data rights requests within 5 business days and will provide a substantive response within 30 calendar days. In cases of complexity or volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

11 Children & Minors

milbet operates exclusively for adults aged 18 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 18. Our registration process includes an age declaration requirement, and we enforce mandatory KYC verification to confirm the age and identity of all players before they are permitted to deposit real money or participate in real-money gaming.

If milbet becomes aware — through KYC review, player reports, or any other means — that a registered account belongs to a person under the age of 18, the account will be immediately suspended, all funds will be returned to the source payment method used for deposits, and all personal data associated with the minor's account will be securely deleted in accordance with this Policy.

12 Marketing Communications

milbet may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal campaigns (such as BPL season promotions, Eid offers, or Pohela Boishakh specials), and other milbet services. We will only do so where you have explicitly opted in to receive such communications at the time of registration or through your account settings.

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email you receive from milbet.
• Updating your communication preferences in your milbet account settings.
• Contacting our support team directly at [email protected] with a request to opt out of all marketing.

Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Withdrawing consent to marketing communications will not affect your ability to use milbet's services or receive essential service-related communications such as account security alerts, transaction confirmations, and KYC verification requests.

13 International Transfers

milbet's platform and some of its third-party service providers operate infrastructure located outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than the one in which you reside. Where such international transfers occur, milbet takes appropriate steps to ensure that your personal data is afforded an equivalent level of protection to that described in this Policy.

These safeguards may include entering into data transfer agreements with our service providers that incorporate appropriate contractual protections, or ensuring that the recipient country is recognised as providing an adequate level of data protection. We do not transfer personal data to third parties in jurisdictions that do not meet our minimum data protection standards.

By using milbet's services and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data in the manner described in this section.

14 Policy Updates

milbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players by email or via an in-platform notification, with reasonable advance notice before the changes take effect.

The "Last Updated" date displayed at the top of this page always reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how milbet protects your personal data. Your continued use of milbet.biz following the effective date of any update constitutes your acceptance of the revised Policy.

If you do not agree with any material change to this Policy, you should cease using the platform and may request account closure as described in our Terms & Conditions.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way milbet processes your personal data, please contact our Data Protection team through the following channel:

• Support Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email to ensure it is directed to the correct team.
• Response Time: We aim to acknowledge all privacy-related queries within 5 business days and to provide a full response within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Languages: English and Bengali

When submitting a data rights request, please include your registered username and the email address associated with your milbet account so that we can identify your records accurately and respond without unnecessary delay.